FAQ

Q.1 WHAT IS MOBILE RECHARGE?

Mobile Recharge is a service in which one person uses a website or app to send mobile credit to someone’s phone in some other country, or even to their own phone.

Mobile Recharge is part of the phenomenon called “transfer of goods”, which thanks to the Internet and new technologies is getting more and more popular every day.

Q.2 WHAT IF MY MOBILE RECHARGE HAS THE STATUS "FAILED"?

First, don’t even think to panic! Anything has a solution! The status of each transaction is displayed in someone’s Mobile Recharge account. If the status reads “Failed” it means: There is technical outage on the part of the operator of the mobile you’ve just recharged. Everything is still under control!

Q.3 WHAT IS A "PENDING" TRANSACTION?

“Pending” in your account, associated to your recent transaction, means… “Please wait! The transaction is being processed.” So, please don’t worry. When processing is over, the status of your transaction in your account should be “Successful.”

Q.4 CAN I RECHARGE ANY MOBILE?

Mobile credit sent through Mobile Recharge is dedicated to prepaid mobile phones. That’s why it is essential to check if the cell phone you want to recharge is prepaid, and not postpaid.

Q.5 WHAT CAN I DO IF I RECHARGED THE WRONG NUMBER?

It happens… But try to avoid it, please! Because it is unlikely to impossible to retrieve credit that has already been sent to a valid number or operator that were not the correct one’s for you. Just like in bank transfer cases, such transactions are looked upon as successful considering the simple mechanics.

Q.6 WHAT IS THE CALLING RATE THAT WILL APPLY TO MY MOBILE RECHARGE BENEFICIARY?

OK, this is our neighbor’s business. Meaning, the person who receives the credit can check the rates with their local operator. Verizon has certain rates for local calls, others. Right? We only help the credit fly to the right person, no matter the distance!

Q.7 WHY DID THE MOBILE PHONE I RECHARGED RECEIVE LESS CREDIT THAN I EXPECTED?

In many countries, the government charges a local sales tax on Mobile Recharges. It is the same tax that consumers would have to pay if they bought a Mobile Recharge in store, in that particular country. Also note that mobile operators in several countries reserve the right to impose fees on mobile recharges without prior notice.

Q.8 IS THERE AN EXPIRY DATE ON THE MOBILE RECHARGE THAT I SEND?

Mobile Recharge has no time boundary on the use of the credit you send abroad. Yet, you may check with the local operator of the mobile that has been recharged to see such details. Good luck!

Q.9 WHY DID THE PHONE I RECHARGED NOT RECEIVE THE PROMOTIONAL BALANCE?

Yes, daily promotions bring Bonuses. If the bonus was not received, you or the beneficiary should get in touch with the mobile operator directly. Say, you have recharged your aunt’s Movistar mobile in El Salvador, and you encountered this issue. Then, you or your auntie should get in touch with.

Q.10 IS THERE ANY PLACE I CAN BUY YOUR SERVICE FROM?

No! You can only send mobile credit abroad or top up your own mobile online on or from Mobile Recharge app or website for iOS / Android.